Delivery & Returns

Delivery & Returns

Delivery

We carefully prepare every Boo & Bauble order and aim to dispatch as quickly as possible. Estimated dispatch times will be shown on individual product listings, as some personalised and handmade items may take a little longer to prepare.

Once your order has been dispatched, delivery times will depend on the delivery service selected at checkout.

Please double-check your delivery address before placing your order, particularly for personalised items.

Personalised & Made-to-Order Items

As personalised products are created especially for you, they cannot normally be returned or exchanged unless they arrive faulty, damaged or we have made an error with your personalisation.

Please check all names, dates and wording carefully when ordering, as we cannot be responsible for information entered incorrectly by the customer.

Returns

For eligible non-personalised items, you have 14 days from receiving your order to tell us you wish to cancel/return it. You then have a further 14 days to send the item back.

Items should be returned unused and in their original condition. Unless the item is faulty or incorrect, return postage is normally the customer's responsibility.

Damaged, Faulty or Incorrect Orders

If something isn't right with your order, please contact us as soon as possible with your order number and photographs of the item and packaging where relevant. We'll work with you to put it right.

Questions?

If you have any questions about your order, please get in touch through our Contact page.