Shipping policy

SHIPPING POLICY

UK Delivery

Boo & Bauble currently delivers to addresses throughout the UK. Available delivery options and charges will be displayed at checkout.

Processing Times

We carefully prepare every order before dispatch. Processing times may vary depending on the product, and personalised, handmade or made-to-order items may take a little longer to prepare.

Where applicable, estimated processing or dispatch times will be shown on the individual product page.

Delivery Times

Delivery times are estimates and begin once your order has been dispatched. During particularly busy periods, including Christmas and other seasonal events, delivery may take longer than usual.

Personalised Orders

Please check all personalisation details and your delivery address carefully before completing your order. If you notice an error after ordering, contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered production.

Delayed or Missing Parcels

If your order hasn't arrived within the expected timeframe, please contact us with your order number and we'll help investigate.

Damaged Orders

If an item arrives damaged, please contact us as soon as possible and include photographs of the item and packaging where appropriate so we can help resolve the issue.

Incorrect Delivery Address

Customers are responsible for providing a complete and accurate delivery address. If an order is returned to us because the address supplied was incorrect or incomplete, additional postage charges may apply if you ask us to resend it.

Questions

If you have any questions about delivery, please contact Boo & Bauble through our Contact page.