Refund policy

Returns & Refunds

We hope you love your Boo & Bauble order. If you change your mind about an eligible non-personalised item, you have 14 days from the day you receive your order to tell us that you wish to cancel. You then have a further 14 days to return the item.

To be eligible for a return, items should be unused and returned in their original condition. Unless an item is faulty, damaged or incorrect, the customer is responsible for the cost of returning it.

Personalised & Made-to-Order Items

Items that have been personalised or made to your specifications cannot normally be returned or cancelled simply because you have changed your mind. This does not affect your rights if an item is faulty, damaged, not as described, or we have made an error with your order.

Please check names, dates, spellings and other personalisation details carefully before submitting your order.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible. Please include your order number and photographs where appropriate so we can investigate and put things right.

Refunds

Once an eligible return has been received, we will process your refund to your original payment method. Please allow additional time for your bank or card provider to process the refund.

Your statutory rights are not affected by this policy.

Contact

If you have a question about a return or refund, please contact us through our Contact page.