Frequently Asked Questions

How long will my order take?
Dispatch times vary depending on the item. Personalised and handmade pieces may take a little longer to prepare. Please check the individual product page for the estimated dispatch time.

Can I personalise an item?
If personalisation is available, you'll see the options on the product page. Please double-check all names, dates and wording before placing your order.

Can I change my personalisation after ordering?
Contact us as quickly as possible. If we haven't started making your item, we may be able to change it, but unfortunately we can't guarantee changes once production has begun.

Do you accept returns?
Yes, eligible non-personalised items can be returned in accordance with our Delivery & Returns policy. Personalised or made-to-order items normally cannot be returned unless they're faulty, damaged or we've made an error.

What if my order arrives damaged or incorrect?
Please contact us as soon as possible with your order number and photos of the item and packaging where relevant, and we'll help put things right.

Do you deliver throughout the UK?
Yes, we deliver throughout the UK. Available delivery options and charges will be shown at checkout.

How can I contact Boo & Bauble?
Use our Contact page and we'll get back to you as soon as we can.